Patient Experience Excellence Congress 2020

Patient Experience Excellence Congress 2020

The Patient Experience Excellence Congress returns this year with exciting new content and a fresh new line-up of top global and regional trendsetters. These diligently selected experts will share their knowledge on innovation in healthcare delivery and how to spark change in the experience era. Experience leaders are in a unique vantage point to share their insights and the time has come to take lead and help usher in the emerging realm of healthcare revolution.

Central Themes

This year, program will lean more towards understanding experience touch points, the innovation required to break down silos and reinvent pain points, and learn more about new and exciting experience innovations in the following domains :

  • High reliability: culture & reliability
  • Caregiver Wellbeing & Engagement
  • Patient, Family & Community
  • Design Thinking & Co-Creation
  • Metrics & Measurement:
  • Quality & Clinical Brilliance
  • Innovation & Digitisation
  • Healing Facilities
  • Governance, Policy & Regulation
  • Engrained Compassion & Empathy
  • Nursing Shared Governance
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